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Warranty

We are so confident with our product that we are willing to offer our customers the best warranty in the industry. You will have peace of mind when you make your purchase decision.

WARRANTY

LoupesUSA provides the following warranties:

  • a LIMITED LIFETIME WARRANTY on all telescopes and flip-up hinges
  • a 1-YEAR LIMITED WARRANTY on all frames, headbands, and carrier lenses.
  • a 1-YEAR LIMITED WARRANTY on the batteries
  • a 3-YEAR LIMITED WARRANTY on Headlight parts

Under these warranties, LoupesUSA warrants that the oculars, carrier lenses, flip-up hinges, headbands and frames, when new, and for the time period specified, will be free of defects in material and workmanship, and performs in accordance with manufacturer’s specifications, when subject to normal use. The warranty period begins on the original date of purchase from LoupesUSA.

Any warranty that is listed above as being limited does not cover breakage or failure due to tampering, misuse, neglect, accidents, improper installation, modification, shipping, normal wear and tear, or to improper maintenance, service or cleaning procedures. These warranties are also void if the Product is not used in accordance with manufacturer’s recommendations or instructions, if serviced by a party other than LoupesUSA or its authorized agent, or if the serial number has been removed or altered in any way.

LoupesUSA will repair or replace the Product with either a new or refurbished equivalent Product, or repair or replace any components found to be defective. It shall be the purchaser’s responsibility to return the Product, in appropriate packing materials, so as to prevent accidental breakage in transit, and sufficiently cleaned and disinfected, directly to LoupesUSA.

In no event shall our liability be greater than the original purchase price of the product. Nor shall we be held liable for consequential or special damages, or for transportation, installation, adjustment or other expenses, which may arise in connection with such products or parts. This warranty applies only to purchasers in the United States of America (USA), Canada or to units sold to and by authorized and approved international dealers. These warranties are non-transferable and shall only apply to the original purchaser of the Product, as exclusively contained in our records. The limits and exclusions contained herein shall apply unless otherwise prohibited by applicable law.

*Custom orders such as prescription orders and TTL orders are not refundable, however they can be exchanged or repaired. 

**Shipping & handling fees are not refundable.

***This Warranty does not apply to damage incurred through misuse.

***This Warranty does not apply to damage incurred through normal wear and tear with use.